SHIPPING POLICY
At Ephemeral Incense, we aim to get your order to you as quickly as possible. We offer standard shipping, and our packaging is designed to ensure that your incense arrives safely. Shipping costs are calculated at checkout based on the weight of your order and your location.
Our shipping policy is simple – we want you to receive your order in perfect condition, so we take great care in packaging and dispatching your items. If you have any special shipping requirements, please contact us, and we will do our best to accommodate them.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your Ephemeral Incense purchase. If for any reason you are not happy with your order, you can return it within 30 days for an exchange or a full refund. Simply contact our customer service team, and they will guide you through the process.
Your feedback is important to us, and we use it to continuously improve our products and services. We believe that your trust in Ephemeral Incense is invaluable, and we are committed to ensuring that you have a positive experience with us.